Second month that you have double billed.

[haydenhess Profile]

I just received notification of my monthly payment for indexification.
I love the product, and want to keep it, I just don't want to be paying twice per month.
Here is a screen shot from my paypal account: http://prntscr.com/7y0lc1
This is on my one and only paypal account, with email of: webmaster@indplastic.com
Can you find out why I am being charged twice and stop it from happening?
Thanks,
Hayden Hess

[innozemec]

Hello,

It appears You had 2 billing subscriptions and thats why you were double charged.

I just cancelled one of those, so it won't happen for the future.

I see my system correctly noted the double charges and added additional months to your account expiration

Thanks!

[haydenhess Profile]

Well I am glad that you found the problem with a double account.
However, it isn't fixed.
You did cancel the second account (I can see in my Paypal), however, you have now charged my account again!
That is 3 payments to you in 2 days - see attachment.

I would like to have you refund the 2 over charges.
I do not want to have extra months added on for future use.
Thank you

[innozemec]

Oh, you had and a 3rd subscription?...

I just cancelled it as well, and issued you 2 refunds, so now you have just 1 subscription which rebills every month

Thanks!

[haydenhess Profile]

Thank you.