Second month that you have double billed.

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Joined: Thu May 30, 2013 11:26 pm

Second month that you have double billed.

Postby haydenhess » Tue Jul 28, 2015 4:42 pm

I just received notification of my monthly payment for indexification.
I love the product, and want to keep it, I just don't want to be paying twice per month.
Here is a screen shot from my paypal account: http://prntscr.com/7y0lc1
This is on my one and only paypal account, with email of: webmaster@indplastic.com
Can you find out why I am being charged twice and stop it from happening?
Thanks,
Hayden Hess

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Re: Second month that you have double billed.

Postby innozemec » Wed Jul 29, 2015 7:02 am

Hello,

It appears You had 2 billing subscriptions and thats why you were double charged.

I just cancelled one of those, so it won't happen for the future.

I see my system correctly noted the double charges and added additional months to your account expiration

Thanks!
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Posts: 3
Joined: Thu May 30, 2013 11:26 pm

Re: Second month that you have double billed.

Postby haydenhess » Wed Jul 29, 2015 5:58 pm

Well I am glad that you found the problem with a double account.
However, it isn't fixed.
You did cancel the second account (I can see in my Paypal), however, you have now charged my account again!
That is 3 payments to you in 2 days - see attachment.

I would like to have you refund the 2 over charges.
I do not want to have extra months added on for future use.
Thank you
Attachments
Charged again.png
Charged again.png (37.21 KiB) Viewed 12227 times

Site Admin
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Posts: 310
Joined: Mon Jan 21, 2013 8:43 pm
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Re: Second month that you have double billed.

Postby innozemec » Wed Jul 29, 2015 6:13 pm

Oh, you had and a 3rd subscription?...

I just cancelled it as well, and issued you 2 refunds, so now you have just 1 subscription which rebills every month

Thanks!
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Re: Second month that you have double billed.

Postby haydenhess » Wed Jul 29, 2015 6:26 pm

Thank you.

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