Second month that you have double billed.
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- haydenhess
- Posts: 3
- Joined: Thu May 30, 2013 11:26 pm
Second month that you have double billed.
I just received notification of my monthly payment for indexification.
I love the product, and want to keep it, I just don't want to be paying twice per month.
Here is a screen shot from my paypal account: http://prntscr.com/7y0lc1
This is on my one and only paypal account, with email of: webmaster@indplastic.com
Can you find out why I am being charged twice and stop it from happening?
Thanks,
Hayden Hess
I love the product, and want to keep it, I just don't want to be paying twice per month.
Here is a screen shot from my paypal account: http://prntscr.com/7y0lc1
This is on my one and only paypal account, with email of: webmaster@indplastic.com
Can you find out why I am being charged twice and stop it from happening?
Thanks,
Hayden Hess
Re: Second month that you have double billed.
Hello,
It appears You had 2 billing subscriptions and thats why you were double charged.
I just cancelled one of those, so it won't happen for the future.
I see my system correctly noted the double charges and added additional months to your account expiration
Thanks!
It appears You had 2 billing subscriptions and thats why you were double charged.
I just cancelled one of those, so it won't happen for the future.
I see my system correctly noted the double charges and added additional months to your account expiration
Thanks!
- haydenhess
- Posts: 3
- Joined: Thu May 30, 2013 11:26 pm
Re: Second month that you have double billed.
Well I am glad that you found the problem with a double account.
However, it isn't fixed.
You did cancel the second account (I can see in my Paypal), however, you have now charged my account again!
That is 3 payments to you in 2 days - see attachment.
I would like to have you refund the 2 over charges.
I do not want to have extra months added on for future use.
Thank you
However, it isn't fixed.
You did cancel the second account (I can see in my Paypal), however, you have now charged my account again!
That is 3 payments to you in 2 days - see attachment.
I would like to have you refund the 2 over charges.
I do not want to have extra months added on for future use.
Thank you
- Attachments
-
- Charged again.png (37.21 KiB) Viewed 12604 times
Re: Second month that you have double billed.
Oh, you had and a 3rd subscription?...
I just cancelled it as well, and issued you 2 refunds, so now you have just 1 subscription which rebills every month
Thanks!
I just cancelled it as well, and issued you 2 refunds, so now you have just 1 subscription which rebills every month
Thanks!
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